Privacy Policy & Confidentiality Creed

1. Commitment to Client Confidentiality

At BooksNora, we recognize that your company databases contain the lifeblood of your enterprise: banking transactions, employee payroll records, social security and EIN numbers, customer registries, and profit margins. We maintain a zero-compromise approach toward data privacy, operating under strict non-disclosure principles.

2. Handling of QuickBooks & Financial Company Files

When you transmit a company file (.QBW, .QBB, .QBM) for diagnostic evaluation, compression, repair, or conversion:

• Transmission Security: Files are transferred solely through end-to-end encrypted tunnels utilizing 256-bit AES SSL protocols.
• Isolated Sandboxes: Diagnostic reviews and repairs are executed on air-gapped or role-restricted sandboxes. No unvetted third parties can access working copies.
• Purge Protocol: Once a repaired or converted file has been delivered and verified by you, all working files, backup caches, and temporary tables are permanently deleted within 14 calendar days.
• Zero Data Monetization: We will never sell, rent, license, or monetize your company data or customer lists to any advertising network or marketing broker.

3. Information We Collect

We collect information necessary to facilitate your requested services:

• Contact Information: Name, business email, telephone number, and company name provided during quote intake.
• Technical Specifications: Software version (e.g., QuickBooks Desktop Premier 2022, Enterprise 23.0), operating system, file size, and error code descriptions.
• Usage Data: Basic website telemetry (browser type, pages visited) via privacy-compliant analytics to improve portal speed and usability.

4. Sharing With Verified Specialist Partners

As an independent mediator, BooksNora securely transfers diagnostic metadata and approved file snapshots exclusively to verified, accredited technical specialists assigned to your specific engagement. Every partner in our network is bound by a signed, legally enforceable Non-Disclosure Agreement (NDA) matching or exceeding our standards.

5. Your Privacy Rights

Regardless of your jurisdiction (including rights under the California Consumer Privacy Act [CCPA] or the EU General Data Protection Regulation [GDPR]), you possess the right to:

• Request immediate premature deletion of all stored files prior to the 14-day auto-purge window.
• Request a summary of what personal contact information is held on file.
• Revoke communication consent for newsletters or service reminders at any time.